Support & Info

Find answers to frequently asked questions related to our websites, resources, member services, and more. If you do not find answers here, check our individual websites, visit our online Store, or contact us directly.

Online Store


I forgot my Store account password

You should be able to reset your password at any time using the options available at the Store.

  1. Click on the "Forgot your password?" link (under Sign in) at the FFOZ Store, and follow the online instructions to reset your password.
  2. After clicking the Reset Password button, and you do not receive the password reset email, also check your Junk mail or Spam folder.
  • If you have changed your email address and cannot reset your password, please contact Customer Care or call 800-775-4807 in order for us to update your account.
  • Please remember your Store password, or store it in a safe place.

Please note: Your Store account and Core account are administered separately and any change on one account will not be reflected on the other.

Permalink | Date Modified: 2015-12-13)

I cannot reset my password as I already changed my email address
  1. If you no longer have access to your old email address and therefore cannot reset your password (in any online account), notify us here and send us enough information to locate and update your account.
  2. Remember to indicate if this email address is applicable to your Store account, Core account, or both.

Permalink | Date Modified: 2015-05-18)