Support & Information

Find answers to frequently asked questions related to our websites, resources, member services, and more. If you do not find answers here, check our individual websites, visit our online Store, or contact us directly.

Online Store

Login Problems

I cannot sign in, what could be wrong?

There are a number of steps you can take to eliminate problems when you sign in.

First make sure you are using the correct profile information for the specific account. Your Core account (username + password), and Store account (email + password) login credentials are not the same, and is never automatically synchronized.

  1. Carefully enter your login credentials, it's easy to make a mistake, we are human :).
  2. Make sure that Caps lock isn't turned on when you type your password. Passwords are case-sensitive.
  3. Make sure you are not confusing your username with your email address (Core account).
  4. If you still can't access your account, try resetting your password for the specific account.

Core account : Reset your password Store account : Reset your password

Permalink | Date Modified: 2017-05-28)