Support & Info

Find answers to frequently asked questions related to our websites, resources, member services, and more. If you do not find answers here, check our individual websites, visit our online Store, or contact us directly.

Core Community


I forgot my Core account username
  1. If you forgot your Core account username, you will have to reset your account password by entering either your account email address. This will reset your password, and you will regain access to your account.
  2. You will receive an email with instructions on how to proceed. The email will also contain your username.
  3. If you do not receive an email after resetting your password, also check your Junk mail or Spam folder.

Permalink | Date Modified: 2017-03-16)

Can I change my Core username?
  1. Your Core account username (normally not an email address) is linked with other web services like the Community Forum on our site. Changing your username will affect that link, which is why to we do not automatically provide this option.
  2. However, if you do have a legitimate reason for changing this because your email or other profile details changed, you can contact our Member support team and ask for a change to be made to your username.
  3. There are no restrictions on changing your password or email address independently in your Core account.

Permalink | Date Modified: 2015-05-11)