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Core Community


I forgot my Core account username

One 1 March, 2019, we launched a new Account Dashboard and authentication system for,,, and other FFOZ websites, excluding the FFOZ online Store.

To sign back into your account you should refresh your existing account first. Your legacy username will still be valid, although your account email will be the primary identity of your account.

Permalink | Date Modified: 2019-03-03)

Can I change my Core username?
  1. Your legacy Core account username (normally not an email address) cannot be changed via the Account Dashboard.
  2. However, if you do have a legitimate reason for changing this because your email or other profile details changed, you can contact our Technical Support team and ask for a change to be made to your username.
  3. There are no restrictions on changing your password or email address independently in your Account Dashboard.

Permalink | Date Modified: 2019-03-03)