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Core Community » Password

I forgot my Core account password

If you forgot your Core account password, you can follow one of the following methods to recover your account:

Option 1: Reset your password

  1. Reset your password here by entering either your email address or username, or click the "Forgot Password" link on the login screen.
  2. Follow the instructions carefully afterwards in order to create a new password.

Option 2: Refresh your existing account

  1. If you have not signed into your Core account since 1 March 2019, you can refresh your account here.
  2. Your account will be reactivated after you have entered your account email address and created a new password.
  3. You will also be requested to provide your correct account info.
  4. After refreshing your account, you will be signed in automatically.