Site Help & FAQs!

The Store and the Myffoz Membership system use different databases. These systems are NOT syncronized for security and other reasons. Eg. You cannot use your Myffoz login at the Store, and visa versa!

To sign in at the Store, you must create a unique account. You can use a username and password of your choice. You can use the same password everywhere, but should you should it on one service, it will not automatically change everywhere.

• In all of our online services (Myffoz, Store and the Torah Club Forum), you can update your own email address. This is the method we recommend to you for changing your email address.
• Email address changes submitted via our online form has to be done one by one by FFOZ staff and therefore it could several days before we can make the change on your behalf.
• We could not change your email address. When you submit an email address change request via an online form, you MUST supply your Full Name and your old and new email address before we will make the change.
• If you do not supply your Full Name and your old email address, we cannot verify who you are and we cannot change your email.

If you have problems downloading, viewing or printing PDF files, go through our checklist below for possible solutions.

• Download and install the latest version of Adobe Reader. (Link in sidebar)
• Don't open the file inside the browser window. You should be prompted to save the file to your desktop. Open the file afterwards directly with Adobe Reader.
• For various other problems related to opening, viewing or printing PDF files, we suggest you visit the Adobe site for solutions:
  http://www.adobe.com/support/products/acrreader.html

If none of the above resolve your issue, please complete an Error Report form (check sidebar links), so we can look into the problem.

Check one of the following possible reasons for this:

• Did you change your email address without notifying us? Complete our Email Address Change form. (See sidebar links on right)
• When you signed up for Myffoz, did you receive our activation email? If you did not receive our activation email, it is possible that our emails are blocked by your Service Provider. Make sure you authorize ffoz.org as an approved sender before you register.
• Have you activated your Myffoz account? If you do not activate your account, your email address remains unactivated in our database and will be deleted after 10 days. Try and register again
• Are you using any challenge-response junk mail or spam filtering software? Challenge-response (CR) is the generic name for a spam blocking technique that requires a potential correspondent to reply to an email message or go to a web site and verify that they're 'human' before you accept mail from them. Our bulk-email system does not respond to such "challenge" emails. If you use such a system, you have to authorize ffoz.org before you will receive our emails. There are numerous service providers and other companies that use these systems, like SpamArrest, ZoneAlarm, or ISPs like EarthLink.
• Have you added ffoz.org and/or *@ffoz.org to your address book? Online email providers, like AOL, MSN/Hotmail, Yahoo, and Gmail, prefer that you add legitimate senders in your online address book, or legitimate emails might be classified as Junk mail.

All of our online services, where a password is required, also provide a means by which you can retrieve or reset your password.

Please use the "Forgot Password" link relative to the service to retrieve or reset your password.

You will receive either an email with your existing password (Myffoz) or instructions on how to enter a new password (Store / Forum).

Here are some reasons why your password may not be accepted:

• Are you mixing up your passwords? Are you entering a password you used at Myffoz on the Store, or visa versa?
• Similarity between certain numerals and characters is also often a culprit, eg. '1' and 'l', or '0' and 'O' look very similar in certain typefaces. Make sure you are not switching these characters by mistake.

Use the "Forgot Password" link at the specific page you are trying to sign in, to retrieve or reset your password.

When you "copy & paste" your password from an email you received from us or from another document, make sure you only copy the actual password and not the trailing space after your password.

If you have changed your email address since you created your Store account, or your Myffoz membership, and cannot login or cannot generate a new password because the password is sent to the old address, complete our Email Address Change form with complete details and send it to Website Support.