Site Services : Site Help

Site Services

Information and help documents about
services provided on this site.

Site Help!

Below are answers to some frequently asked technical questions related to the site. Please try and find answers here before contacting the Website Support team.

Store Password/Login

I cannot login at the Store, my password is not accepted.

Before you can login at the FFOZ Resources Store (http://ffoz.com/store), you have to create an account. Even if you are registered at myffoz, you still need to register at our online Store before you can purchase.
If you already have a registered account at the Store, and you cannot login with your password, click on the "Generate New Password" link. A new password will be sent to your registered email address.
If you have changed your email address since you created your Store account and cannot login or cannot generate a new password because the password is sent to the old address, complete our contact form with complete details and send it to Website Support.
Take note: The FFOZ Store and the Myffoz Membership system use different databases. These systems are NOT syncronized for security reasons. Eg. You cannot use your Myffoz login at the Store, and visa versa!

Myffoz Password/Login

My login is not accepted at the Myffoz login screen.

One of the most common problems regarding a password not being accepted is the similarity between certain numerals and characters, eg. '1' and 'l', or '0' and 'O'. Make sure you are not switching these characters by mistake.
You might also be unable to log in if you have altered your security settings (in some browsers) and/or blocked cookies on your browser.
If your login problem is not related to the above, click on the "Forgot your password?" link. Your existing password will be sent to your email address. You can then copy and paste that information directly into the login screen.
It is possible that you have a pre-assigned password at Myffoz. Prior to the launching of Myffoz, users could not enter their own password. Click on the "Forgot your password?" link to make sure you are using the correct password.
You can change your password at the Myffoz Member Area login by updating your profile!
Take note: The FFOZ Store and the Myffoz Membership system use different databases. These systems are NOT syncronized for security reasons. Eg. You cannot use your Myffoz login at the Store, and visa versa!

Not receiving Myffoz Email Newsletters

I registered at Myffoz, but I am not receiving the Weekly eDrash or your other email newsletters.

Have you activated your Myffoz account? If you do not activate your account, your email address remains unactivated in our database and will be deleted within 10 days.
Did you receive our activation email? If you did not receive our activation email, it is possible that our emails are blocked by your ISP. Make sure you authorize ffoz.org and ffoz_israel@ffoz.org as an approved sender.
Are you using a challenge-response Junk Mail/SPAM filtering? Challenge-response (CR) is the generic name for a spam blocking technique that requires a potential correspondent to reply to an email message or go to a web site and verify that they're 'human' before you accept mail from them. Our bulk-email system does not respond to such "challenge" emails. If you use such a system, you have to authorize ffoz.org before you will receive our emails. There are numerous ISP's and other companies which use these systems, like SpamArrest, ZoneAlarm, or ISPs like EarthLink.
Have you added ffoz.org and ffoz_israel - AT -ffoz.org in your address book? Online email providers, like AOL, MSN/Hotmail, Yahoo, and Gmail, prefer that you add legitimate senders in your online address book, or legitimate emails might be classified as Junk mail.

No longer receiving the eDrash or eRosh Emails

I used to regularly receive Myffoz emails but suddenly I stopped receiving them, and I did not unsubscribe.

Did you change your email address without notifying us? Complete our Email address change form. (See sidebar on right)
We occasionally experience problems when our server exceeds the maximum number or emails it can send per hour, or if a host rejects our emails. Please contact our web support team and explain the details of the problem. Remember to include your email where you usually receive your Myffoz newsletters.

Email Address Changes

I submitted an email address change using your online form, but I am not receiving email at the new address.

Email address changes submitted via an online form has to be done manually by FFOZ staff and therefore it could take longer than if you make the change yourself online.
In all of our online services (Myffoz, FFOZ Store and the Torah Club Forum), you can update your own email address.
When you submit an email address change request via an online form, you MUST supply your full name and your old and new email address before we will make the change.
If you do not supply your Name and your old email address, we cannot verify who you are and we cannot change your email.

PDF Downloads

I downloaded one of your PDF files, but cannot print it.

After we create any PDF file for download, we always check to make sure it is printable with at least version 6 of Acrobat Reader.
If you have difficulty printing any PDF file, please make sure you have at least this version of Acrobat Reader on your system..
You can also go through our Download Help page.
If all this fails, please fill in an Error report so we can check into the matter.

Site services and info

Write us:

First Fruits of Zion
PO Box 649
Marshfield, MO 65706-0649
USA

Call/Fax us:

Telephone +1 417 468 2741
Toll-free 800 775 4807
Fax 417 468 2745

Contact us by Email

To contact any of our departments by email, please complete this form.