1. If you no longer have access to your old email address and therefore cannot reset your password (in any online account), we suggest you create a new online account, and notify us here that you created a new account. Send your full name, old email address and new email address so we can update your online records and account access.
   
2. We also suggest you add a secondary email address in your online accounts in case we cannot reach you at your current email address.
   

1. Your Core username and password is not synchronized with an account you may have registered at our Store.
2. If you have accounts on both services, and would like to use the same login (username and password) we suggest you update your Store account username and profile and make it the same as your Core account. Update your Store account here.
3. Keep your accounts synchronized in order to avoid confusion.
4. If you reset either of these account at any stage, the account password will no longer be the same, and you will have to update them again individually.
   

1. Sign into your Core account here.
2. After you have signed in, click on the Email Newsletters tab in the navigation bar.
3. You will see a list of all available newsletters. Select the newsletters by clicking on the "Subscribe" or "Unsubscribe" buttons next to the newsletter entry.
   

1. When you created your account, you might have inadvertently entered your email address incorrectly. 
2. Add a secondary email to your account so we can contact you in case your main email address becomes invalid.
   
3. If you are using any challenge-response email filtering software, make sure you approve or whitelist our domain (ffoz.org) in order to receive our emails. Read more information about this here. We do not reply to challenge-response email message to approve our own emails to your inbox.
   
4. Add us to your email address book to make sure you receive our emails.
5. Add a special rule in your email inbox to deliver FFOZ emails to a special folder
6. If none of the above issues explain the problem, please contact us here.
   

1. Is your Core account active? You can sign in here to check. You will need your Core username and password to sign in.
2. If you can sign in, click on the "Email Newsletters" tab in your Core account, and update your Email subscriptions.
   

1. If you forgot your Core account password, you can reset it here by entering either your email address or username.
2. If you forgot your Store account password, you can recover it here by entering your email address.
   
3. After resetting your password, immediately check your email and follow the instructions in the email.
4. If you do not see the email, also check your Junk mail or Spam folder.
5. If you do not receive an email after 10 minutes, please click here for further details.
   

1. If you forgot your Core account username, you need to reset your password by entering your email address.
2. If you forgot your Store account username, you can recover it here by entering your email address
   
3. After resetting your password, immediately check your email and follow the instructions in the email.
4. If you do not see the email, also check your Junk mail or Spam folder.
5. If you do not receive an email after 10 minutes, please click here for further details.

1. Make sure you type both the username and password exactly as it appears in the email we sent you.
2. Every time you reset your password for your Core account, you will receive a new temporary password.
3. If you reset your password more than once, it is possible that you are not using the latest temporary password you received by email. In this case we suggest you delete all the emails you received with a temporary password, and reset your password again, once only.
   
4. Passwords are case-sensitive, therefore enter the password exactly as shown in the email.
   

1. You might have typed either your username or password incorrectly.
2. Check to make sure that Caps lock isn't turned on, as passwords are case-sensitive.
3. Make sure you typed in the correct username for the account you're trying to access, without your email domain, i.e. "john345", and not "john345@domain.com"
4. If you still can't access your account, try our resetting your password. After resetting your password, use the information we send to your email to sign in again.
   

1. Emails to your email address has repeatedly been returned to us undelivered
2. According to anti-spam and email rules, your account has been paused and you will not be able to sign in
3. If you would like to update your account with a valid email address, please contact us here, and supply your existing username, and your new email address
   

1. Uninstall the current Adobe Reader you have installed
2. Download and install the latest version of Adobe Reader.
3. It is preferable not to open the file inside the browser window. Save the file to your desktop. Open the file afterwards directly with Adobe reader.
4. Make sure the PDF file downloaded completely.
   
5. For various other problems related to opening, viewing or printing PDF files, we suggest you visit the Adobe site for solutions: http://www.adobe.com/support/reader/

If none of the above resolve your issue, please complete an Error Report form, so we can look into the problem.

1. Make sure you type both the username and password exactly as it appears in the email we sent you.
2. Every time you reset your password for your Core account, you will receive a new temporary password.
3. If you reset your password more than once, it is possible that you are not using the latest temporary password you received by email. In this case we suggest you delete all the emails you received with a temporary password, and reset your password again, once only.
   
4. Passwords are case-sensitive, therefore enter the password exactly as shown in the email.
   

1. If you no longer have access to your old email address and therefore cannot reset your password (in any online account), we suggest you create a new online account, and notify us here that you created a new account. Send your full name, old email address and new email address so we can update your online records and account access.
   
2. We also suggest you add a secondary email address in your online accounts in case we cannot reach you at your current email address.
   

1. To unsubscribe completely from all email newsletters, and remove your online account, click here.
2. You can also choose to unsubscribe from some, or from all email newsletters, but retain access to your online account. Sign into your Core account and click on the Email Newsletters tab.

1. Sign into your Core account here.
2. After you have signed in, click on the Email Newsletters tab in the navigation bar.
3. You will see a list of all available newsletters. Select the newsletters by clicking on the "Subscribe" or "Unsubscribe" buttons next to the newsletter entry.
   

1. If you forgot your Core account username, you need to reset your password by entering your email address.
2. If you forgot your Store account username, you can recover it here by entering your email address
   
3. After resetting your password, immediately check your email and follow the instructions in the email.
4. If you do not see the email, also check your Junk mail or Spam folder.
5. If you do not receive an email after 10 minutes, please click here for further details.